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Can I get my order to be delivered to any address?
We use a combination of courier companies. We may not be able to ship to remote destinations within world in some cases, so please contact us to enquire about your options if you live in a remote area.
We have the wearhouse in China,Japan, US,Canda,Australia,Germany. That let you get the product in time.
When will my order arrive?
In most cases we only advertise items for sale that are in stock at Hi Fi Express. If by chance you place an order for an item out of stock, we will contact you immediately with an estimated shipping and delivery date. Items in stock will be despatched in most cases within 48 to 72 hours of the order payment being received*.
Courier company delivery times vary. The time taken for your order to reach you will depend on the carrier and your location. The average time taken is from 3-4 days in the country that we have wearhouse and between 7-15 business days outside. Remote areas may take longer.
We do not accept responsibility for carrier delivery delays but will do our best to ensure the fastest possible delivery.
* Within weekday business hours
Is my item insured?
All orders are shipped without insurance. Hi Fi Express will not be responsible for lost or damaged items while in transit. Additional insurance may be arranged at cost. Please contact us to enquire about your options.
HiFi Express reserves the right to refuse supply of goods and services without prejudice, no correspondence will be entered into. Prices and Specification can change without notice beyond the control of HiFi Express it's staff and Suppliers.
What do I do in case I need to return a product?If you need to return an item contact us prior to sending anything back to us. Goods will not be accepted without prior agreement.